Help Center

FAQs and help for customers and experts. Orders, payments, accounts, and support.

Frequently asked questions

How do I create an account on Virtoly?

Click Sign Up, choose customer or expert, fill in your details, and verify your email to complete registration.

What is the difference between a customer and an expert account?

Customers post service requests, receive quotes, and hire professionals. Experts browse jobs, submit quotes, and get hired for work.

How does Virtoly work?

Customers post service needs, experts submit quotes, and once a quote is accepted work begins. Payments are processed securely through Virtoly.

Is Virtoly available in my area?

Virtoly is available across Canada. Experts set service areas and customers find professionals in their city.

How do I post a service request?

Select a service category and subcategory, provide project details including date and photos, choose an order type, and submit your order.

How does payment work on Virtoly?

When you accept a quote, payment is authorized. Your card is charged after the review period or when work is marked complete, per Virtoly payment terms.

What types of services does Virtoly offer?

Virtoly offers cleaning, handyman, moving, auto services, pet care, home improvement, tech help, and many other local service categories.

How do I get help from Virtoly support?

Visit the Help Center for FAQs or Contact Us to send a message. Logged-in users can also use in-app chat for support.